Refund policy

1. If you are not completely satisfied with the items you've purchased, they can be returned, unused and in new condition, up to 30 days after you receive it with proof of purchase. If you have used a machine or equipment, we will give you a store credit, if you are not completely satisfied. If product is defective or not working properly a refund can be issued. Please note all consumed products are final sale. 
2. If you purchased in store you can return the items in person. If you purchased online, you can return the items to our store in Guelph if you are in the area . Note that orders purchased online and returned to the store will be refunded as soon as we receive the stock back. For any returns being shipped back, please contact us first at 226 706 8844 or coffee.stiles@gmail.com
3. All items must be returned in the original packaging and be complete with all parts. We ask that you package your return items well so that they are not damaged during the journey. We cannot refund items which were not packaged well enough to survive the trip. We also reserve the right to assess and charge a restocking fee of 15-30% if the product is used, dirty, wet or missing any parts or accessories. Once we receive your returned item, we will inspect it to verify any damage and will refund the amount via your original method of payment.
4. Please note that return shipping costs are the responsibility of the customer. We are not responsible for any damaged or lost items, and are not subject for a refund. Once orders are shipped they are handled by the carrier and unfortunately we can't guarantee how they're treated during transit. Because of this we aren't able to take responsibility for any damage that occurs after the package leaves us. We recommend you insure the package and give clear delivery instructions. When damage does occur we will do our best to give a reasonable solution.
   
5. Coffee Stiles is not responsible for any tampered product during the delivery process. If you feel your package has been tampered with please contact the delivery service and we will do our best to make things right on our end.
6. We do our best to package everything properly but if the box has been damaged during the delivery and the objects inside are undamaged it would not be subject for a refund unless the products are being returned by the customer. 
7. If you are not satisfied please contact us so we can make it a great shopping experience for you :)

FINAL SALE ITEMS & NO RETURN ITEMS

Due to health and safety concerns some of our products cannot be returned. Products that cannot be returned are individual or opened single serve capsules, and any other opened, consumable products. Freshly ground whole beans are not returnable. Used machines and appliances are not returnable. If you have an issue with your machine or appliance, please email coffee.stiles@gmail.com. We can help troubleshoot your machine, and provide you with help using your new machine. In the case that the machine has a warranty concern, we can help you start a new warranty claim with the manufacturer.

Any items marked in the product description as “Final Sale” cannot be returned.

RETURNS

Coffee Stiles is confident you will be happy with your purchase(s). If you are unhappy with your purchase, please email contact@coffeestiles.com to advise us that you are sending your product(s) and receive acknowledgement on the issue.

If you have purchased your items online and wish to return them by mail or one of our stores, you must do so within 30 days of your purchase and the product(s) must be in original packaging, unopened, and unused. You must also have your invoice/receipt for proof of purchase.

CANCELLING YOUR ORDER

If you have placed an order and would like to cancel it, please email contact@coffeestiles.com within 3 hours of placing your order to cancel it free of any charges. Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Returns section on this page.

WARRANTIES

Many of our products are covered under individual manufacturer warranties. If a product you’ve purchased from us stops working due to a manufacturer defect, please let us know as soon as possible by sending an email to coffee.stiles@gmail.com, and we will try to help you determine your warranty coverage.

Warranties do not apply to any glass or ceramic items or parts, or defect arising from the misuse of the product, negligence, lack of descaling, or failure to follow product instructions.